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Latest Blog on products, people and partners

Business Thrival Guide 2022: Strategy & Business Case

Katie Gibbs | 3 mins read
At our recent WhatNext? roundtable we asked business leaders to share the biggest challenges they’re currently facing in delivering what we call profound transformation – the seismic change to a business that delivers immediate and long-term impact - and there were two, inextricably linked, that kept coming up.

The five pitfalls of Automation in the service-desk sector

David Poole | 3 mins read
First mistake: Starting with the Technology Transformation and change is hardly ever about the technology. In fact I would say that the choice of technology should be somewhere towards the end of strategic decision making. Perhaps that makes me a fox in the hen-house talking to service desk professionals?

Profound Transformation Guide 2022: Skills

Bill Thomas | 1 mins read
Emergence Partners hosted an in-person executive roundtable in early February to hear, learn and explore the mindset around the role technology can play in delivering profound transformation.

2022 Profound Transformation Guide

David Poole | 0 mins read
Earlier this month we hosted a real-world roundtable discussion with senior execs to debate "WhatNext?" and the role of technology in delivering what we call profound transformation – the kind of seismic change in business that allows you to leap-frog your competitors and exceed the expectations of your people, partners,.

The real power of data is in your hands.

Joy Poole | 1 mins read
Today the BBC posted an interesting article on a new government department, set up purely to integrate and assess data - read it HERE

Don't invest in AI

Katie Gibbs | 1 mins read
Companies are leaping on the AI bandwagon, often just to show how innovative they are, with most organisations averaging 35 Machine Learning or AI projects by 2022[1]. Executives are conscious of falling behind, so are setting aside increasing budgets to run AI-led initiatives and hire AI resources.

Lawyers and AI

Katie Gibbs | 5 mins read
I’m a champion of using AI in the right context and more than happy to tell companies when they’re barking up the wrong tree and using AI as a sledgehammer to crack a nut, that it’s a waste of their time and money.

Microworkers - the invisible workforce.

Katie Gibbs | 2 mins read
We have all heard the fear-mongering predictions about AI, which has been accelerated by the adoption of automation during the pandemic. This extract from Phil Jones’ new book is drawing attention to the impact this rise in automation and AI has had on “microwork”, which despite being around for a decade is being used mo.

Get the right formula for net zero unemployment.

Katie Gibbs | 2 mins read
There is no shortage of doomsday-style coverage on the ‘rise of the machines’, this headline grabbing narrative has been delivered in increasing volume for the last decade.