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How to Supercharge Your Automation Center of Excellence

by Katie Gibbs | 2 mins read

In today's challenging business landscape, automation is the key to efficiency, but how do you take your Automation Center of Excellence (CoE) to the next level?

We've got you covered with these top tips to supercharge your Automation CoE.

  1. Embrace Collaboration: Move from Centralized to Federated

Starting with a centralized team is a smart move, but to supercharge your automation efforts, consider transitioning to a federated model. This means creating smaller CoEs within different business units that collaborate under a central team's guidance. This approach encourages teamwork, sharing best practices, and ensures that automation efforts align with the broader organizational goals.

  1. Appoint Automation Champions: Break Down Siloes

To avoid siloes and ensure a robust automation roadmap, appoint and embed automation champions throughout your organization. These champions act as advocates on the ground, countering resistance to automation with real facts and showcasing the value it adds to employees. This strategic move helps keep everyone on the same page and facilitates a smoother automation journey.

  1.  Beyond Cost Savings: Prioritize Employee Experience

While cost savings are crucial, don't solely focus on them when prioritizing automation opportunities. Consider the value it brings to employees. By eliminating time-consuming manual processes, you enhance the employee experience. Getting buy-in from your team becomes easier when they see how automation makes their work more efficient and enjoyable.

  1. Leverage Technology: Use tools for Efficient Bot Management

Automation development teams often face time-consuming challenges in managing and maintaining bots. To tackle this, employ technologies like CTWO to automatically monitor and repair bots. By reducing the burden on your team, you free up time for innovation and expanding your automation pipeline. With CTWO, you can achieve a 50% increase in bot capacity and a 16% reduction in total cost of ownership, giving your CoE a significant boost.

  1. Celebrate Every Step: Both Successes and Failures

Recognize and celebrate both successes and failures in your automation journey. Organize automation days where employees share their experiences, successes, and lessons learned. By doing so, you build a positive culture around automation, emphasizing its benefits. Sharing failures promotes a growth mindset and aligns the automation program with the continuous improvement culture of your organization.


In the fast-moving world of automation, following these tips can take your Center of Excellence to new heights. Embrace collaboration, appoint champions, prioritize employee experience, leverage technology, and celebrate both successes and failures to create a robust automation framework.

At Cognition, we understand the intricacies of setting up and supercharging CoEs. Our team, pioneers in establishing automation CoEs, has witnessed the evolution of automation and we've accumulated a wealth of expertise along the way.

If you're ready to take your automation journey to the next level, we're here to guide help. Reach out to us, and let's work together to elevate your processes, efficiency, and innovation to new heights.

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