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Measuring and improving performance in the contact centre requires more than the conventional surface-level metrics

The five-day office week could become the norm again within two years, according to reports from the BBC.

Valuable resources are being wasted by inefficient insurance processes – exactly the kind that we built Profit Finder to eliminate. Insurance companies have never been light on process. Long customer cycles, enormous data throughput and continual regulatory obligations should theoretically present endless opportunities f.

The perfect storm of the pandemic and Brexit have made it imperative for businesses to find fast and effective ways to reduce cost and increase revenues.

There are so many exciting ways in which technology can help fight climate change: robots planting trees; geoengineering and carbo dioxide removal; preventing honey bee decline with behavioural data analysis. Today we're focusing on perhaps a less glamorous, but equally powerful vision: process mining and automation in t.

In today’s digital environment, this is about as fun and interesting as it sounds: a back-office empire fixated on overhead savings and completely separated from where the customer-wowing magic happens.

Bridging hierarchies within an organisation has always been a delicate cultural challenge, but now that executive teams have been physically separated from their employees, the disconnect in many cases has been exaggerated. As well as the physical separation, a metaphysical divide is threatening to open up too - a 'digit.

Faced with outdated methods within the profession and a lack of future focus at traditional law firms, the digital-ready legal talent pool is beginning to look elsewhere for work – either to only the most progressive firms, or to other professions entirely.

UI Path’s latest seeding round, announced last week, is a serious signal of intent, with CEO Daniel Dines pledging to “bring automation to one billion citizen developers.” The robotic process automation (RPA) market is taking the digital world by storm, with at least one unicorn and a growing number of products, services.