Marketplace Assessment Case Study

"Cognition were critical in supporting us to set our Automation Centre of Excellence up for success – without them we would have missed key components such as the required governance model and change management to deliver long-term results and ongoing value to the business.”

MARK CRIPPS
HEAD OF AUTOMATION
@ WILLIAMS LEA

The Brief

Williams Lea wanted a ready-made automated presentation tool to optimise their offshore presentation services team - but didn’t know where to start.

What we did

We ran a five-week assessment of leading vendors to provide a comparative assessment that:

Identified and documented user requirements.
Determined the usage and value-add of existing in-house tools.
Assessed the suitability of market-leading vendors with automated presentation solutions.
Determined the business case for each solution.
Provided a detailed report with our findings and recommendations.

What was the outcome

We determined that:

None of the market-leading vendors had mature solutions to deliver against Williams Lea's requirements.
Most of the requirements were already met with in-house tools.
Automating eight core processes within presentation services would deliver significant optimisation.

The Cognition Difference

Because we are independent and pride ourselves on being a trusted advisor to our clients, we were able to:

Cut through the marketing spiel to comprehensively assess vendor capabilities and features.
Determine that the best solution was the one already being used.
Identify additional opportunities to further optimise the team and remove non-billable tasks.

Marketplace Assessment Case Study

The Brief

What we did

What was the outcome

The Cognition Difference

Engineers of Human Experience

Solutions

Collective

Content hub

Company

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