---
title: Delivery Platform Case Study
description: Cognition helped Qinecsa establish a baseline of productivity across the organisation and embed a Continuous Improvement Programme.
image: https://blog.cognitionhq.com/hubfs/Imported%20images/2H3P46N.jpg
---

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# Delivery Platform Case Study

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![Quinesca](https://blog.cognitionhq.com/hs-fs/hubfs/Quinesca.png?width=220&height=80&name=Quinesca.png)

"Cognition have deployed their intelligent toolkit across our Operations team and it has delivered insights into our current ways of working that we couldn’t have anticipated. 

We are using our Base Camp to embed continuous improvement across the organisation and take our employees on the journey with us.”

HUMAIRA QURESHI  
PRESIDENT  
@ QINECSA

## The Brief

Qinecsa wanted to establish a baseline productivity across the organisation to embed a Continuous Improvement Programme.

## What we did

- Deployed KYP.ai to 1400 users across the organisation to capture data on processes, systems and people. 
- Configured and trained the AI algorithm to identify patterns in behaviours.
- Identified optimisation opportunities, including automation use cases, to streamline ways of working.
- Trained and empowered team leads to use KYP data to drive continuous improvement within their teams.

## What was the outcome

- Identified opportunities to increase productivity across the business by 21%. 
- Embedded AI solutions to generate savings of over €500k in Y1.
- Established a productivity baseline across the entire organisation.
- Demonstrated our capability to generate year-on-year savings for our customers.

## The Cognition Difference

- We redefined what was possible for Qinecsa’s people and customers using an exponential mindset.
- We were always human-focussed in how we worked to deliver Continuous Improvement.
- We worked collaboratively to deliver on our promises, and turned automation into an opportunity - not a threat – for Qinecsa’s workforce.

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