--- title: Head of Executive Coaching Joy Poole features in WeAreVirtual webinar description: Disruption is inevitable in every industry, but your mindset towards change is well within your own control. image: https://blog.cognitionhq.com/hubfs/pexels-cottonbro-studio-7013900.jpg --- [![Cognition_logo_white_RGB-1](https://blog.cognitionhq.com/hs-fs/hubfs/Cognition_logo_white_RGB-1.png?width=225&height=76&name=Cognition_logo_white_RGB-1.png)](https://www.cognitionhq.com/) [Get in touch](https://www.cognitionhq.com/get-in-touch) ▼ ENG ESP POR - [Services](https://www.cognitionhq.com/#How%20we%20do%20it) - [Clients](https://blog.cognitionhq.com/case-studies) - [News](http://www.cognitionhq.com/content-hub) - [Careers](https://blog.cognitionhq.com/we-are-hiring/we-are-hiring) - [Who we are](http://www.cognitionhq.com/about-us) [Get in touch](https://www.cognitionhq.com/get-in-touch) ▼ ENG ESP POR # Head of Executive Coaching Joy Poole features in WeAreVirtual webinar [Back to Blog](https://blog.cognitionhq.com/blog) by Press Releases | 0 mins read Founding Partner and Head of Executive Education Joy Poole features in WeAreVirtual's webinar series, offering practical advice on how to foster a disruption-ready mindset throughout the organisation. You can find the full webinar over at [WeAreTheCity's Youtube channel](https://www.youtube.com/watch?v=LOw8Kc4-ATw). ## Further Reading ### [Insurance claim agents – your first line of defence or your secret weapon? ](https://blog.cognitionhq.com/blog/insurance-claim-agents-your-first-line-of-defence-or-your-secret-weapon) [Read](https://blog.cognitionhq.com/blog/insurance-claim-agents-your-first-line-of-defence-or-your-secret-weapon) Katie Gibbs | 2 mins read Claim agents at insurance contact centres are under enormous pressure to answer and close calls but where is the focus on upgrading the customer experience? ### [Tears, Tissues and Tech: the HR balancing act of managing employee wellbeing and workplace tech](https://blog.cognitionhq.com/blog/tears-tissues-and-tech-the-hr-balancing-act-of-managing-employee-wellbeing-and-workplace-tech) [Read](https://blog.cognitionhq.com/blog/tears-tissues-and-tech-the-hr-balancing-act-of-managing-employee-wellbeing-and-workplace-tech) Joy Poole | 2 mins read The two challenges are, of course, intertwined. There is mounting evidence of poor workplace tech leading to bad mental health, which in turn costs businesses worldwide $1 trillion each year in lost productivity, according to World Health Organisation (WHO) statistics. ### ["Data runs through most organisations like a lazy river." TechKnow guest Mike Hobday on extracting value from data](https://blog.cognitionhq.com/blog/data-runs-through-most-organisations-like-a-lazy-river-techknow-guest-mike-hobday-on-extracting-value-from-data) [Read](https://blog.cognitionhq.com/blog/data-runs-through-most-organisations-like-a-lazy-river-techknow-guest-mike-hobday-on-extracting-value-from-data) Joy Poole | 0 mins read According to Gartner, almost 80 percent of the world’s data is unstructured; an ocean of documents, emails, image and audio files residing outside of the traditional rows and columns of databases and spreadsheets. To fully realise the potential of all of this unstructured data, businesses need the tools to order it and d. ### [What’s in a name?  Everything as it happens.](https://blog.cognitionhq.com/blog/whats-in-a-name-everything-as-it-happens) [Read](https://blog.cognitionhq.com/blog/whats-in-a-name-everything-as-it-happens) Katie Gibbs | 1 mins read In early 2021 we launched Profit Finder, our starting point for businesses that know they need to improve things but aren’t sure where or how to start. Profit Finder was set up to kick start a business on its transformation journey, taking a forensic look across people, process and technology and filling in crucial knowl. [![Cognition](https://blog.cognitionhq.com/hs-fs/hubfs/Cognition_Final%20logosRGBPNGCognition_logo_white_RGB.png?width=250&name=Cognition_Final%20logosRGBPNGCognition_logo_white_RGB.png)](https://blog.cognitionhq.com/) - [About Us](http://www.cognitionhq.com/about-us) - [Services](https://www.cognitionhq.com/#How%20we%20do%20it) - [Clients](https://blog.cognitionhq.com/case-studies) - [News](http://www.cognitionhq.com/content-hub) - [Careers](https://blog.cognitionhq.com/we-are-hiring/we-are-hiring) - [Privacy Policy](http://www.cognitionhq.com/privacy-policy) UK 1 Old Queen Street, London, England --- USA 429 Lenox Ave., Miami Beach, Florida --- Argentina Av. del Libertador 6680, Buenos Aires --- Brasil Av. Brg. Faria Lima, 1811 -Jardim Paulistano, São Paulo - SP,01452-001