Head of Executive Coaching Joy Poole features in WeAreVirtual webinar

Automation is helping trust administrators to deliver a much more effective service for their clients in an increasingly competitive world, says David Poole, Executive Chairman of Cognition.

Measuring and improving performance in the contact centre requires more than the conventional surface-level metrics

If the Coronavirus outbreak has taught business leaders across industries anything so far, it’s that embracing technology should be a huge part of any business’ plans. This doesn’t mean welcoming new tools hurriedly, uncritically and with open arms; but diagnosing your opportunities and pain points and defining a technol.

The potential of smart automation has soared as the result of advances in core AI technologies and the availability of vast, affordable computing power on demand via the cloud. It is transforming the way all kinds of organisations capture information, manage processes and deliver services.