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In today's challenging business landscape, automation is the key to efficiency, but how do you take your Automation Center of Excellence (CoE) to the next level?

HR is often overlooked when it comes to investing in opportunities to optimise ways of working. Here's how automating the Hire to Retire Process will make you stand out from the crowd, improve your employee experience and the business case for doing so. Trust us, you won't regret it!

Blending technology with human expertise, a new breed of consultancy is helping overcome the old and lazy ways of working, says Katie Swannell-Gibbs, Global Head of Consulting at Cognition.

Scare stories about the threats of AI are leading governments to act, but AI can be a force for good too, says Global Head of Consulting, Katie Swannell-Gibbs – providing regulations are put in place.

When a picture of the Pope in a distinctive white puffer jacket went viral recently, many people were fooled. Perhaps not surprisingly. Despite the incongruous image, the picture – created in AI (Artificial Intelligence) program Midjourney – looked authentic enough. A week later and further AI images emerged, this time o.

At our recent WhatNext? roundtable we asked business leaders to share the biggest challenges they’re currently facing in delivering what we call profound transformation – the seismic change to a business that delivers immediate and long-term impact - and there were two, inextricably linked, that kept coming up.

Companies are leaping on the AI bandwagon, often just to show how innovative they are, with most organisations averaging 35 Machine Learning or AI projects by 2022[1]. Executives are conscious of falling behind, so are setting aside increasing budgets to run AI-led initiatives and hire AI resources.

I’m a champion of using AI in the right context and more than happy to tell companies when they’re barking up the wrong tree and using AI as a sledgehammer to crack a nut, that it’s a waste of their time and money.

We have all heard the fear-mongering predictions about AI, which has been accelerated by the adoption of automation during the pandemic. This extract from Phil Jones’ new book is drawing attention to the impact this rise in automation and AI has had on “microwork”, which despite being around for a decade is being used mo.